The shitate pro blocks annual plan includes personalized chat support where staff from the production company weblley directly answer your questions.
Support channels by plan
| Distinction | counter | Estimated response time |
|---|---|---|
| Free theme shitate | WordPress.org Support Forums | No estimate |
| Annual plans (Personal / Business / Agencies & Production Companies) | Individual chat on Slack (an invitation will be sent after purchase) | Within 2 business days |
| One-time | Individual chat on Slack for one year from purchase, and WordPress.org support forums thereafter. | Within 2 business days (1 year from purchase) |
Support coverage
- How to use and set up the shitate theme and shitate pro blocks
- Specifications of each block and how to use CSS variables and filters
- Bug report and investigation
Not supported
- CSS and design adjustments for individual sites
- Compatibility study with other themes and plugins
- Issues caused by the server or WordPress core
- Website creation and modification agency services
Inquiries outside the scope of coverage are available by separate quotation.
Information to include when contacting us
- WordPress, shitate, and shitate pro blocks versions
- URL of the relevant page
- Steps to reproduce and expected behavior